Refund policy
Return & Refund Policy
Last updated: October 2025
Company: LLC Harmony
Contact: info@harmony-us.com
Website: www.harmony-us.com
1. Overview
We want you to love your purchase from Harmony.
If for any reason you’re not fully satisfied, we’re here to help with an easy and transparent return process.
Our return policy lasts 30 days from the date of delivery.
If 30 days have gone by since you received your order, unfortunately we cannot offer a refund or exchange.
2. Conditions for Returns
To be eligible for a return, your item must:
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Be unused, unmounted, and in its original packaging.
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Include all accessories, manuals, and protective films (if applicable).
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Be returned with proof of purchase (order number or invoice).
Items showing signs of use, damage, or missing components may not qualify for a refund.
3. Non-Returnable Items
The following items cannot be returned:
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Items marked as Final Sale or purchased during clearance.
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Gift cards or digital products.
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Customized or personalized products.
4. Return Process
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Contact our support team at info@harmony-us.com with your order number and reason for return.
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Our team will confirm your eligibility and provide you with the return instructions and shipping address.
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You are responsible for the return shipping costs, unless the item arrived damaged or defective.
We recommend using a trackable shipping service to ensure your item reaches us safely.
5. Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original method of payment within 5–10 business days.
Please note that:
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Shipping costs are non-refundable.
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If your order included a promotional discount or free shipping, that amount will be deducted from your refund if applicable.
6. Damaged or Defective Items
If your order arrives damaged or faulty, please contact us within 7 days of delivery with clear photos of the product and packaging.
We will arrange for a replacement or full refund at no cost to you.
7. Exchanges
We only replace items if they are defective or damaged.
If you wish to exchange your item for the same model, send us an email at info@harmony-us.com.
8. Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again.
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Contact your credit card company — it may take time before your refund is officially posted.
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Then contact your bank. There is often a processing delay.
If you’ve done all of this and still haven’t received your refund, please contact us at info@harmony-us.com.
9. Contact Us
For any questions regarding returns or refunds, please contact our support team:
📧 info@harmony-us.com